Typical job role of a desktop support technician
As a desktop support technician, you may perform the following tasks.
• Serve as liaison between customers and your company
• Solve hardware and software issues for customers
• Educate users on hardware and software procedures
• Provide feedback about customer needs
• Consult with product team about how software works
• Install, configure, and upgrade hardware and software
ICT curriculum roadmaps for a desktop support technician
Choose the Microsoft Certification that you are interested in. The roadmap outlines the knowledge and skills that you should master to achieve certification.
Microsoft Certified Desktop Support Technician (MCDST) roadmap
The MCDST credential applies to these products:
- Windows XP
- Microsoft Office 2003
Microsoft Certified IT Professional (MCITP): Consumer Support Technician roadmap
The MCITP credential applies to these products:
- Windows Vista
- 2007 Microsoft Office system
Microsoft Certified IT Professional (MCITP): Enterprise Support Technician roadmap
The MCITP credential applies to these products:
- Windows Vista
- 2007 Microsoft Office system