Your IP Address
Like most e-commerce Websites, each time you visit the Site, we automatically collect your IP address in order to administer and optimize the Site for you and to diagnose problems with our Site. Your IP address is in no way connected to any Personally Identifiable Information.
Information We Collect From You
In order to operate the Site and to provide you with information about products or services that may be of interest to you, we may collect "personal information" (i.e. information that could be used to contact you directly (without using the Site) such as full name, postal address, phone number or email address), "financial information" (i.e. credit card numbers or passwords) or "demographic information" (i.e. information that you submit, or that we collect, that is neither personal information nor financial information; this may include, but is not limited to, zip code, postal code, hometown, gender, username, age/birth date, purchase history information, browsing history information, and registration history information), subject to the rest of this paragraph. Demographic information is divided into two categories: 1) "non-public information", which consists of purchase history information; and 2) "public information", which consists of all other demographic information. Please note that nowhere on the Site do we knowingly collect personal information from children under the age of 17, as we require that all users, by accepting our Terms of Service, represent to us that they are at least 17 years old.
Information Other Websites Collect From You
How We Use Personal Information
We use your email address and your other personal information to help us efficiently operate the Site, to contact you in connection with your transactions and other activities on the Site (including, but not limited to, confirmation emails or important news that could affect your relationship with ETI Performance Improvement ), and to send you alerts of upcoming courses for which you are scheduled (if you so choose). These types of communications are known as "Operational Communications." We also use personal information to send you newsletters, information, offers and other promotional materials for ETI Performance Improvement’s goods or services. We attempt to send you offers that are of value to you, such as discounts, exclusive offers or special event information. The Site provides you with options to decline to receive communications from etindy.com (other than those contained in Operational Communications). Some of these options may only be for a certain category of communications; others may be more general. You may change your communications settings at any time by visiting the “my account” area. To operate the Site, including processing your transactions and supporting your activities on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions. We require these entities not to use your information for any other purpose.
We use VeriSign's Payment Gateway Service to provide credit card transaction processing on our site. When you choose to purchase training with a credit card via online registration, we will share your credit card number, Full Name and Address as necessary for VeriSign to process your transaction. These third parties are prohibited from using your personally identifiable information for any other purpose. By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Site, or electing to receive communications (such as emails or newsletter subscriptions) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us. Please read the information below under the heading "Special Cases in which we Share Personal and Financial Information" to learn other ways in which we may share your personal information.
How We Use Financial Information
We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information, on the Site, you consent to our providing your financial information to our service providers and to such third parties as we determine are necessary to support and process your activities and transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process and support the transaction or activity. By purchasing, or registering or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information that you submit to us. Please read the information below under the heading "Special Cases in which we Share Personal and Financial Information" to learn other ways in which we may share your financial information.
Special Cases in which we Share Personal and Financial Information
How We Use Public Information and Other Demographic Information
We may review all demographic information. We may use demographic information to tailor the Site and communications to your interests. Please be aware that we may disclose your demographic information on a non-anonymous basis as described above in the paragraph titled "Special Cases in which we Share Personal and Financial Information." Also, to read further details about how we may use your public information, see our Terms of Service.
Our Security Precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL), provided by VeriSign, is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Additionally we DO NOT store credit card numbers on ANY of our servers in any form. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
How You Can Access and Update Your Email Preferences, Personal Information and Public Information
PLEASE NOTE: We cannot accept cancellations via email. In order to ensure that your cancellation is properly recorded, we request that you contact us by phone. You will receive a confirmation number at the time of your cancellation. Please retain this for your records, in order to ensure that your account is properly charged or credited.
For public Standard Desktop Application (SDA) and Expert Topic courses: Should you need to cancel or reschedule your enrollment in a public course, please contact our office by 5 p.m. at least four business days prior to your scheduled course date (e.g., Monday for a Friday class). Later notice will incur a late cancellation fee of $75.00 per student, per course day (e.g., $75.00 per person for a 1-day course, $150.00 per person for a 2-day course, etc.).
For technical or private courses: If you are unable to attend a private or technical course, please contact us two full weeks (10 business days) in advance to avoid a charge. Students canceling or rescheduling a technical or private course 5-9 days prior to the start of the course will be responsible for 50% of the class fee. If you cancel fewer than 5 days before the start of the course, you will be invoiced for the full cost of the course.
Late Arrival and No-Show Policy
Normal course hours are 8:30 AM to 4:30 PM. Please arrive by 8:15 AM as courses start promptly at 8:30 AM. Those arriving after 9:00 AM will be invoiced for the full price of the course, but may be asked to reschedule under the terms and conditions of our retake policy.
If you do not attend a course for which you are registered, and have failed to notify us of your intention to cancel, you will be charged the full amount of the course. This price includes the cost of your course materials - which you may pick up at our offices (please notify us that you would like us to hold your manual for your pick up). You may reschedule the same course under the terms and conditions of ETI's retake policy.
If you attend one of our open enrollment session, you are eligible for free, unlimited retakes -on a standby basis (subject to availability of space in the course) -for as long as ETI continues to offer the course on our public schedule. Please call to confirm that space is available 2-4 days prior to the course date. Students interested in retaking a given course must bring their own manuals and materials. Due to the unique nature and customization of ETI's private sessions, participants in these sessions are not eligible for free retakes.
At ETI we understand that severe winter weather is sometimes a concern. In order to take the guess work out of whether or not your scheduled session is going to run, we offer the following policies:
Inclement Weather Policy
Sessions conducted at ETI - If you are scheduled to attend a session at our offices, a determination for weather delays and cancellations will be based upon North Central High School's schedule for the day. If the school is open, ETI will have courses as scheduled. If North Central High School has a two hour delay, ETI will delay the start time of our morning sessions by two hours. If you are scheduled for an afternoon session, call our office to make arrangements for a reschedule. If North Central High School is closed due to weather, ETI will not hold sessions that day. Call our office to make arrangements for a reschedule.
Sessions conducted on client site - If a session is scheduled to take place at your offices, we will plan on conducting the session as planned. If there is any concern regarding weather conditions, please contact our office by 5:00pm EST the day prior to obtain emergency contact numbers.
Our course certificates list the course name as well as the date and number of CPE credits for which the course qualifies. For private sessions, certificates can be customized to also reflect the delivery method. Our completion certificates, however, do not include the CPE category. The 23 fields of study represent a compilation of fields of study used by the 55 jurisdictions. We recognize that boards of accountancy have varying rules on CPE fields of study so we leave it to the student to determine which field of study the course they select best fits.
CPE credits are determined and approved by individual state boards. Many states do not require sponsorship agreements with training providers. However, each state board has final authority on acceptance of individual courses for CPE credit. Students should contact their state board to see if a class is approved for CPE credit prior to registering. You may be required to submit a transcript along with a copy of your course certificate.
In Indiana, CPAs account for their own CPE credits and there are no approved providers. In the event they are audited by the State Board of Accountancy, CPAs need to feel confident that what they have chosen to take for continuing professional education contributes to their profession and, they should be prepared to explain why they chose these classes.