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ETI Performance Improvement

Professional Development

Increasing intellectual intelligence since 1984


DISC for Conflict Management

“Conflict is the beginning of Consciousness” – M. Esther Harding 

There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

 In ETI's Science of Self series we combine DISC, a behavioral style instrument, and Driving Forces, a motivational assessment, to explore personal tendencies and preferences of each participant.  This workshop positions you and your staff members to increase the productive nature of working relationships. 

You will learn the predominant behaviors of the four DISC profiles and your preferred behaviors. Additionally, we apply the science of motivation to understand our intrinsic motivators. Applied in a team setting, a greater understanding of others’ preferred behaviors and driving forces gets immediate results from better communication and less questioning of hidden motives. Team members will approach conflict in a positive way to produce greater results, not disharmony.

Objectives Upon successful completion of this program, participants will be able to:

  • Understand conflict 
  • Be able to identify the stages of conflict 
  • Use LECSR to resolve conflict 
  • Identify other ways to resolve conflict 
  • Develop personal skills necessary to resolve conflict

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Prerequisites

Each participant will take the TTI Success Insights(c) assessment prior to the workshop. They will receive their report during the session.



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Dates & Registration

DISC for Conflict Management

1 Day

Your Price: $385


Register!

  • Defining conflict
  • Types of conflict
  • Benefits of conflict
  • Costs of conflict
  • The role of anger in conflict
  • The five stages of conflict
  • The LECSR tool
  • Setting norms and rules
  • Seven steps to ironing things out
  • Using mediation and facilitation
  • Confrontational facilitation
  • Managing differences collaboratively
  • Asking questions
  • Listening skills
  • Non-verbal communication
  • Problem solving tools
  • Managing anger and stress
  • Stress management techniques
  • Stress management through positive self-talk

DISC for Conflict Management

1 Day

Your Price: $385

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Contact

ETI Performance Improvement
8500 Keystone Crossing Suite 550
Indianapolis, Indiana 46240

p. 317.475.6555
f. 317.475.6556
e. [email protected]

Hours:
8:00 am - 5:00 pm M-F EST

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ETI Performance Improvement

© 2018 ETI Performance Improvement        Illustrations ©2012 Nathaniel Charles