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Please Select Your Version: 2010 2013 2016

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note taking, a journal and web browsing. 

It can be used as a stand-alone application, or can work with Microsoft Exchange Server and Microsoft SharePoint Server for multiple users in an organization, such as shared mailboxes and calendars, Exchange public folders, SharePoint lists and meeting schedules. There are third-party add-on applications that integrate Outlook with devices such as BlackBerry mobile phones and with other software like Office & Skype internet communication. Developers can also create their own custom software that works with Outlook and Office components using Microsoft Visual Studio. In addition, Windows Mobile devices can synchronize almost all Outlook data to Outlook Mobile.

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Outlook 2010

Level 1

ETI's Outlook 2010 Level 1 session is intended to help new users gt up to speed quickly. This course covers the different features of the interface, gives a brief overview of all the tabs in the ribbon, shows users how to set up an email account and perform basic tasks. By the end of this session, participants should be comfortable with using all components of Outlook 2010.


1 Day

List Price: $265


Topic 1: Starting Out

  • What is Microsoft Office Outlook 2010?
  • What’s New in Microsoft Office Outlook 2010?
  • Starting Outlook
  • The Outlook Interface
  • About the Notification Icon
  • Closing Outlook
  • Types of E-Mail Accounts
  • Setting up an E-Mail Account
  • Modifying E-Mail Account Settings
  • Sending and Receiving EMail
  • About Outlook Folders
  • Opening Messages
  • Editing Messages
  • Deleting Messages
  • Print Commands
  • Choosing Print Options
  • Choosing a Print Preview View
  • Navigating Through Print Preview
  • Opening Help
  • Using the Help Screen
  • The Help Toolbar
  • Searching for Help
  • Using the Table of Content
  • Getting Help in a Dialog Box

Topic 2: Understanding and Customizing the Outlook Interface

  • Using the File Menu (Backstage View)
  • Using the Status Bar
  • Using the Mini Toolbar
  • Using Dialog Boxes
  • Using Right-Click Menus
  • Keyboard Shortcuts
  • Using Outlook Today
  • Using the Navigation Pane
  • Using the Reading Pane
  • Using the To-Do Bar
  • Using the Quick Access Toolbar
  • Adding and Removing Buttons
  • Moving the Quick Access Toolbar
  • Customizing the Toolbar
  • About Tabs
  • About Groups
  • About Option Buttons
  • Minimizing the Tab
  • Adding or Removing Tabs
  • Arranging Tabs and Group
  • Creating New Tabs and Groups
  • Customizing Group Commands
  • Resetting all Customization

Topic 3: Tab Overview (Mail Interface)

  • New Commands
  • Delete Commands
  • Respond Commands
  • Quick Steps Commands
  • Move Commands
  • Tags Commands
  • Find Commands
  • Send & Receive Command
  • Download Commands
  • Server Commands
  • Preferences Commands
  • New Commands
  • Actions Commands
  • Clean Up Commands
  • Favorites Commands
  • Properties Commands
  • Current View Commands
  • Conversations Commands
  • Arrangement Commands
  • Layout Commands
  • People Pane Commands
  • Window Commands

Topic 4: Tab Overview (Outlook Item Interface)

  • About Tabs in Outlook Items
  • The Message Tab
  • The Options Tab
  • The Appointment Tab
  • The Meeting Tab
  • The Contact Tab
  • The Task Tab
  • Include Commands
  • Tables Commands
  • Illustrations Commands
  • Links Commands
  • Text Commands
  • Symbols Commands
  • Clipboard Commands
  • Font Commands
  • Paragraph Commands
  • Styles Commands
  • Editing Commands
  • Proofing Commands
  • Language Commands

Topic 5: Sending E-Mail

  • Creating a New Message
  • Adding Recipients
  • Typing a Subject Line
  • Creating Your Message
  • Replying to Messages
  • Forwarding Messages
  • Opening and Saving Attachments
  • Using the Attachment Previewer
  • Adding Attachments
  • Creating Hyperlinks
  • Attaching Outlook Items
  • Using Themes
  • Choosing a View
  • Arranging and Grouping Messages
  • Understanding Conversations
  • Sorting E-Mail
  • Filtering E-Mail
  • About AutoPreview
  • Opening the Drafts Folder
  • Saving a Message as a Draft
  • Opening and Editing a Draft
  • Sending a Draft
  • Deleting a Draft

Topic 6: Information Management

  • Opening the Calendar
  • Understanding the Home Tab
  • Understanding the Calendar Tools Tab
  • Creating and Editing Appointments
  • Using the Daily Task List
  • Using the Calendar Navigation Pane
  • Customizing Calendar Views
  • Opening the Contacts Folder
  • Understanding the Home Tab
  • Creating a New Contact
  • Editing Contacts
  • Using the Contacts Navigation Pane
  • Customizing Contacts Views
  • Opening the Tasks Folder
  • Understanding the Home Tab
  • Creating a New Task
  • Editing a Task
  • Using the Tasks Navigation Pane
  • Customizing Tasks Views
  • Opening the Notes Folder
  • Understanding the Home Tab
  • Creating a New Note
  • Editing a Note
  • Using the Notes Navigation Pane
  • Customizing Notes Views
  • Setting Journal Options
  • Opening the Journal Folder
  • Understanding the Home Tab
  • Creating a New Journal Entry
  • Editing a Journal Entry
  • Customizing Journal Views

Outlook 2010

Level 1

1 Day

List Price: $265

Date Time Classroom or Online Select Session
10/21/2019 9:00 AM Classroom Add To Cart Add To Cart
11/12/2019 9:00 AM Classroom Add To Cart Add To Cart
12/16/2019 9:00 AM Classroom Add To Cart Add To Cart

Outlook 2013

Level 1

This one-level course gives students the skills they need to get the most from Microsoft Outlook 2013. Over the course of a dozen easy-to-understand modules, students learn skills that progress from basic right through to advanced.

1 Day

List Price: $265


Topic 1: The Basics

  • Getting Started
  • About the Notification Icon and Windows 8 Notifications
  • Using the Folder Pane
  • Using Peeks

Topic 2: Working with E-Mail Messages

  • Opening Messages
  • Replying to Messages
  • Forwarding Messages
  • Deleting Messages

Topic 3: Creating Messages

  • Creating a New Message
  • Formatting Text
  • Attaching Files or Items
  • Changing the Theme
  • Checking Your Spelling
  • Sending the Message

Topic 4: Working with the Calendar

  • Opening the Calendar
  • Creating a New Appointment
  • Creating a Meeting
  • Using the Daily Task List
  • Changing the Calendar View
  • Using the Weather Bar

Topic 5: Working with Tasks

  • Opening the Tasks Folder
  • Creating Tasks
  • Changing the Task View
  • Updating Task Completion
  • Deleting Tasks

Topic 6: Working with Notes

  • Opening the Notes Folder
  • Creating and Deleting Notes
  • Changing the Note View
  • Arranging Notes

Topic 7: Working with People

  • Opening the People Folder
  • Creating a New Contact
  • Marking a Contact as a Favorite
  • Changing the Contact View
  • Creating a Contact Group

Topic 8: Using Social Networks

  • Connecting to Social Networks
  • Viewing Social Network Contacts
  • Viewing Social Network Information
  • Removing Social Networks

Topic 9: Getting Organized

  • Creating Folders
  • Moving Items into Folders
  • Categorizing Items
  • Using Search
  • Using Filter
  • Handling Junk Mail

Topic 10: Using Conversations

  • Understanding Conversations
  • Expanding and Collapsing Conversations
  • Viewing Conversation Messages
  • Turning Conversations On or Off
  • Cleaning Up a Folder or Conversation
  • Ignoring a Conversation

Topic 11: Using Quick Steps

  • Using Default Quick Steps
  • Creating New Quick Steps
  • Deleting Quick Steps
  • Resetting Quick Steps

Topic 12: Customizing the Interface

  • Changing Ribbon Display Options
  • Customizing the Quick Access Toolbar
  • Hiding and Showing Ribbon Tabs
  • Creating Custom Ribbon Tabs
  • Resetting Interface Changes

Outlook 2013

Level 1

1 Day

List Price: $265

Date Time Classroom or Online Select Session
10/21/2019 9:00 AM Classroom Add To Cart Add To Cart
11/12/2019 9:00 AM Classroom Add To Cart Add To Cart
12/16/2019 9:00 AM Classroom Add To Cart Add To Cart

Outlook 2016

Level 1

Welcome to the first part of our courseware for Microsoft Office Outlook 2016, Microsoft’s powerful and easy-to-use personal information management program. This new version of Outlook incorporates some new features that will help make managing your e-mail and personal information easier than ever.

This course is intended to help all novice computer users get up to speed with Outlook quickly. This manual will also help more experienced users who have little to no experience with Outlook and the ribbon interface. 

1 Day

List Price: $265


Lesson 1: Getting Started with Outlook 2016

Topic A: Navigate the Outlook Interface

  • E-mail4
  • E-mail Addresses
  • Microsoft Outlook 2016
  • Items and Folders
  • Components of the Outlook Interface
  • Components of the Ribbon
  • The Backstage View
  • The Mail Workspace
  • Mail Folders
  • Read and Unread Messages
  • Message Icons
  • The Calendar Workspace
  • The People Workspace
  • Additional Outlook Tools
  • Peeks

Topic B: Perform Basic E-mail Functions

  • The Message Form
  • Message Form Tabs
  • Inline Replies
  • Replying to Messages
  • Forwarding Messages
  • Print Options
  • Moving Messages
  • The Deleted Items Folder
  • The Clutter Folder

Topic C: Use Outlook Help

  • Using Tell Me
  • Accessing Advanced Help Options

Lesson 2: Composing Messages

Topic A: Create an E-mail Message

  • The Address Book
  • Microsoft Exchange Server
  • Global Address List
  • MailTips

Topic B: Check Spelling and Grammar

  • The AutoCorrect Feature
  • The Spelling and Grammar Checker
  • Components of the Spelling and Grammar Dialog Box

Topic C: Format Message Content

  • Message Formats
  • Font Options
  • Paste Options
  • Paste Special
  • Live Preview
  • The Mini Toolbar

Topic D: Attach Files and Items

  • Attachments
  • Saving Attachments
  • Creating Attachments
  • Outlook Items as Attachments
  • Attachment Reminder

Topic E: Enhance an E-mail Message

  • The Illustrations Group
  • SmartArt
  • The Screenshot Tool
  • The Text Group
  • Quick Parts
  • WordArt
  • Contextual Tabs
  • The Background Removal Tool
  • Galleries
  • Styles
  • Themes

Topic F: Manage Automatic Message Content

  • Stationery and Themes
  • Font Options
  • Signatures

Lesson 3: Reading and Responding to Messages

Topic A: Customize Reading Options

  • Desktop Alerts
  • Pane Views
  • Message Preview
  • Conversations
  • Mail Options

Topic B: Work with Attachments

  • Attachment Preview
  • Printing Attachments

Topic C: Manage Your Message Responses

  • The InfoBar
  • Voting Options
  • Tracking Options
  • The Resend Option
  • The Recall Option

Lesson 4: Managing Your Messages

Topic A: Manage Messages Using Tags, Flags, and Other Commands

  • Marking Messages as Unread/Read
  • Color Categories
  • Flagging Messages for Follow-Up
  • Follow-Up Flag Options
  • The Ignore Conversation Command
  • Clean Up Commands

Topic B: Organize Messages Using Folders

  • Default E-mail Folders
  • E-mail Folders on the Server
  • Personal Folders

Lesson 5: Managing Your Calendar

Topic A: View the Calendar

  • Types of Calendar Entries
  • Calendar Grid Arrangement Options
  • The Weather Bar
  • The Daily Task List
  • Calendar Layout Options
  • Overlaying Calendars with Schedule View
  • Deleting Calendars

Topic B: Manage Appointments

  • The Appointment Form
  • Creating Recurring Events
  • Reminders
  • Show As Options
  • The Private Option
  • Categorizing Appointments
  • Setting Appointment Priority
  • Searching Appointments
  • Printing Appointments
  • Forwarding Appointments

Topic C: Manage Meetings

  • The Meeting Scheduling Process
  • The Meeting Form
  • The Room Finder Pane
  • The Scheduling Assistant
  • Sharing Meeting Notes Using OneNote
  • Meeting Response Options
  • Updating a Meeting Request
  • Cancelling a Meeting
  • Proposing a New Time for a Meeting

Topic D: Print Your Calendar

  • Calendar Print Styles

Lesson 6: Managing Your Contacts

Topic A: Create and Update Contacts

  • Contacts
  • The People Workspace
  • The Contact Form
  • Linking Contact Notes to a Contact
  • Tagging Contacts
  • Secondary Address Books
  • Importing Contacts
  • Forwarding Contacts
  • Deleting Contacts

Topic B: View and Organize Contacts

  • Electronic Business Cards
  • Contact Views
  • The People Pane
  • The Search People Tool
  • Contacts Print Styles

Lesson 7: Working with Tasks and Notes

Topic A: Create Tasks

  • Tasks
  • Task Form
  • Creating Recurring Tasks
  • Task Views
  • Server Tasks
  • Task Options
  • Print Tasks

Topic B: Manage Tasks

  • Searching Tasks
  • Assign Tasks
  • Tagging Tasks
  • Marking a Task as Complete
  • Moving Tasks

Topic C: Manage Notes

  • Notes
  • Note Form
  • Note Views
  • Categorizing Notes
  • Printing Notes

Lesson 8: Customizing the Outlook Environment

Topic A: Customize the Outlook Interface

  • Setting General Outlook Options
  • Customizing Quick Access Toolbar Buttons
  • Moving the Quick Access Toolbar
  • Minimizing the Ribbon Interface
  • Customizing the Ribbon
  • Resetting Customizations

Topic B: Create and Manage Quick Steps

  • Quick Steps
  • Using Quick Steps
  • Creating Quick Steps
  • The Manage Quick Steps Dialog Box
  • Resetting Quick Steps

Outlook 2016

Level 1

1 Day

List Price: $265

Date Time Classroom or Online Select Session
10/21/2019 9:00 AM Classroom Add To Cart Add To Cart
10/21/2019 9:00 AM Online Add To Cart Add To Cart
11/12/2019 9:00 AM Classroom Add To Cart Add To Cart
11/12/2019 9:00 AM Online Add To Cart Add To Cart
12/16/2019 9:00 AM Online Add To Cart Add To Cart
12/16/2019 9:00 AM Classroom Add To Cart Add To Cart

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